Refund policy
At DLC Glow Cosmetics, customer satisfaction is important to us. We strive to provide high-quality haircare, skincare, and beauty products. Please review our policies carefully before making a purchase.
Returns & Refunds
Due to the nature of our cosmetic, skincare, and haircare products, we do not accept returns on opened or used items for hygiene and safety reasons.
To be eligible for a return:
- Product must be unused, unopened, and in its original packaging.
- Return requests must be submitted within 14 days of delivery.
- Customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the product
- Photos of the shipping package
- Description of the issue
Upon review, we will gladly provide a replacement, store credit, or refund when applicable.
Refunds
Once your return is received and inspected, you will receive notification regarding approval or denial of your refund.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Non-Refundable Items
The following items cannot be returned or refunded:
- Opened or used products
- Hair oils
- Shampoos
- Conditioners
- Hair masks
- Hair mists
- Scalp scrubs
- Brow and lash products
- Lip oils
- Lip glosses
- Sale or clearance items
- Gift cards